diff --git a/TTPAssistedAssurancePolicy.html b/TTPAssistedAssurancePolicy.html index f6f208e..b2b4b8d 100644 --- a/TTPAssistedAssurancePolicy.html +++ b/TTPAssistedAssurancePolicy.html @@ -87,7 +87,7 @@ by Assurers may use the TTP-assisted Assurance.

-

3 The Assurance

+

3. The Assurance

These steps are taken. @@ -112,7 +112,11 @@ including the Dispute Resolution Policy (DRP).

  • - The Assurer confirms that standard Assurances do not meet needs. + The Assurer confirms that standard Assurances do not meet + the needs of the Member. + + This is only likely in areas not well-served with Assurers. +

  • @@ -228,7 +232,7 @@

  • -

    4 Assurance Officer ("AO")

    +

    4. Assurance Officer ("AO")

    The Board routinely delegates its responsibilities to the Assurance Officer (and this section assumes that, but does @@ -268,6 +272,10 @@

    Use of a TTP not on the list must be approved by Board. + + It is an explicit goal to reduce the usage of + TTP-assisted Assurances in favour of face-to-face Assurance. +